• Gameservers.com respond to Black Ops lag complaints

    Published on 10-11-10 at 08:34 AM AEST by
    rec
     - Number of Views: 24794  
    We've had an official response from Gameservers.com regarding the performance issues that are effecting PC owners of Call of Duty: Black Ops. Service representative, Beau Young, has told us that "there is a known issue with major FPS lag on the servers, even with a low number of players. Treyarch is aware of this and we are in contact with them to find a resolution for it as soon as possible."

    As for Australians on Telstra Wholesale hardware, who are pinging above 200 to local servers, Beau says "there are also some routing issues in some of the locations that are causing higher pings than there should be. We have documented this, but for the moment are only able to focus on the issues with the game that are affecting everyone."

    "Once we have gotten the 'launch day' bugs all isolated and resolved, we will be able to spread our attention to several other issues affecting the game," Beau assures us. Valve has unofficially taken no responsibility for the problems, with a new post on Steam's Black Ops forum stipulating your requirement to contact Activision support for all matters concerning network and hardware performance.

    Well, there you have it! Fingers crossed for a speedy resolution. In the meantime, check out our Call of Duty: Black Ops tweaks and fixes thread for some consolation improvements.
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    Comments 58 Comments
    1. Haz's Avatar
      Haz - 10-11-10, 09:25 AM
      I KNEW gameserver.com WOULD BE ABLE TO HANDLE THE LOAD I KNEWWW IT!
    1. Strike's Avatar
      Strike - 10-11-10, 09:28 AM
      gameservers cant handle this many clients.
    1. Aegis's Avatar
      Aegis - 10-11-10, 09:41 AM
      sad state of affairs when your third party contractors have to comment on your fuck-up because you aren't.
    1. HellHath NoFury's Avatar
      HellHath NoFury - 10-11-10, 11:00 AM
      Beau Young is my fiance. That is all.
    1. welshyc's Avatar
      welshyc - 10-11-10, 11:53 AM
      Steam and treyarch are refusing to accept responsibility. if the issues are caused solely by lag, whey does it happen in menus, and in bot matches?

      yet again the PC gamers get shafted.
    1. Aegis's Avatar
      Aegis - 10-11-10, 12:03 PM
      Treyarch haven't refused responsibility - they havent said ANYTHING on the matter.
    1. Mathew Reny's Avatar
      Mathew Reny - 10-11-10, 12:22 PM
      What do you expect when a company acts like a big dick and tries to create a monopoly on the whole COD:BO multiplayer. I hope you're happy!
    1. Scared's Avatar
      Scared - 10-11-10, 12:24 PM
      So basically they said "Problems that Australian PC gamers have are not a big concern for us, we will get to you when we feel like it". Gee, don't we just feel like valued customers.
    1. Redneck's Avatar
      Redneck - 10-11-10, 12:29 PM
      So is there a reason the game just goes black when I click launch. I have played alot of games including MW2 and they all play fine on my computer. Does this mean they made it so you have to have a perfect computer in order to play this game.
    1. rec's Avatar
      rec - 10-11-10, 12:34 PM
      Redneck, follow the DirectX fix here: Call of Duty: Black Ops tweaks and fixes
    1. JesperJones's Avatar
      JesperJones - 10-11-10, 12:51 PM
      What a joke. Glad I haven't bought this game yet.. It's dissapointing really. I have been playing CoD since the first one, haven't been impressed with the latest cod's. Although they are fun to play, I really don't like giving my money to some clown in an office who thinks ps3 and 360 are better then pc.. WE ARE THE FOUNDERS FOR CALL OF DUTY U FUCKHEADS GIVE US SOME RESPECT
    1. cosmin ps3's Avatar
      cosmin ps3 - 10-11-10, 12:57 PM
      DISSAPOINTMENT, that's the word for it, laggy and disconnects so oftenly that I'll go back to my MW2.
      Infinity ward is way better than this Treyarch.
      Lack of professionalism unfortunately and lack of respect for the players who were waiting outside stores for hours.
      Shame!!!!!
    1. Drift's Avatar
      Drift - 10-11-10, 01:08 PM
      Same old same and people keep right on buying this garbage; Who is really to blame....
    1. Scarekrow's Avatar
      Scarekrow - 10-11-10, 01:29 PM
      Hi Guys,

      I think some of you are taking this way too far, yes its annoying but be fair. Give them time to sort it out. (Go outside into the sunlight or play another game).

      Gameservers.com cannot help if there is routing issue with Telstra's network. (BTW this does not affect all users) GS.com does not have control of other companies networks.

      I am able to play online fine without a bad ping (30-50) and our dedicated server which is rented from GS.com is working and the average pings from people is around 30-60. - And its not that Gameservers do not care, but I am sure they want to concentrate on fixing the "LAG" issues that are affecting the majority. This is business deal with it.

      The "LAG" issue is a Treyarch or game issue and they are investigating (Gameservers.com says this above) Treyarch I am sure will be doign their best to resolve the issues. (A beta might have helped in this instance, like DICE did for MOH) There is only so much you can test without being all over the world on coutless configurations.

      I am not saying ignore the problems but let them do their work, Realise they have due process, changes need to be tested and gameservers.com have specified they are assisting in investigation. For a host of a game who hosts many games other than Black Ops, I think they are doing a fantastic job considering.

      Anyways my Rant, I do not want to start a flame war I just think a people need to not get so caught up in the useless flaming, show a little understanding for the big picture.

      Regards
      Scarekrow
      KIMB Gaming Group
    1. Harbinger's Avatar
      Harbinger - 10-11-10, 02:00 PM
      A little birdy told me that a lot of the lag issue was gone late last night, i.e after U.S unlock.

      Can't confirm till later. I would not be shocked if the "routing issue" was related to some kind of back to base anti-piracy measures.




      I also think people have the right to be pissed about the "finished product" which they paid for, being released without proper testing. I don't recall this game being created by a low budget independent developer or anyone who deserves a break.

      Especially after they went to such effort to force Australians into paying 50% more than the US.
    1. Goose's Avatar
      Goose - 10-11-10, 02:11 PM
      Terrible...Terrible...Terrible. I love Treyarch and all, but this is one big screw in the Panooch. Don't get me wrong, The campaign is great. good story, and great cut scenes. But nowadays that is only half of the game. The multi-player aspect is probably the main reason why some people buy the game. People want to continue playing the game until the next big game comes out.

      As for me, I played through the campaign with some lag, but not unplayable. A few freeze ups now and again, but no biggy.

      Multi-player sucks huge goober. Yes, it lags like hell. I havent been able to play the multiplayer yet because it is so choppy i just quit out.
    1. ResLo's Avatar
      ResLo - 10-11-10, 02:42 PM
      Quote Originally Posted by Harbinger View Post
      I also think people have the right to be pissed about the "finished product" which they paid for, being released without proper testing. I don't recall this game being created by a low budget independent developer or anyone who deserves a break.

      Especially after they went to such effort to force Australians into paying 50% more than the US.
      QFT - Come on Scarecrow, you don't buy something with the expectation that its not going to work. A few bugs can be accepted but not this amount of issues, no way.
    1. rocksan's Avatar
      rocksan - 10-11-10, 03:27 PM
      If you have a Quad Core you shouldn't get much lag. This problem is affecting dual core users more. I played it initially on Dual Core (AMD 550), even overclocked to 3.8GHZ with HORRIBLE lag. I then unlocked 2 cores and turned it into quad core (back to 3ghz a core) and 70% of the lag is gone.
    1. lolpotato's Avatar
      lolpotato - 10-11-10, 03:29 PM
      Fix or ban.
    1. Jay's Avatar
      Jay - 10-11-10, 03:31 PM
      Just noticed one of the messages in game "Multiplayer. Free with every copy of Black Ops."
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