Try uninstalling and reinstalling the game.
Note: Reinstall the game in clean boot state:
Try performing a clean boot. Follow the below steps:
1. Log on to the computer by using an account that has administrator rights.
2. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
5. Click OK, and then click Restart.
6.Install the game and check.
Refer the link below for more details:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Hope this information is useful.