Dear Customer,
Concerns over equipment safety in our Brisbane data centre due to the horrific amount of flooding in the area have prompted us to get in touch with all of our customers.
We wish to assure you that our data centre is not only on one of Brisbane CBD's geographically elevated areas,but also a number of storeys up into the building. Contrary to other data centres,this also includes our power infrastructure,which is located above our carpark,which incidentally remains dry.
Equipment is safe from the water at the moment,and we have no concerns of that changing.
A number of carriers have been affected by this tragedy,and have experienced loss of traffic. We are fortunately using carriers that have not been affected at all,or whom have proactively re-routed traffic out of scope of devices in the disaster area.
Status at the moment is nominal,and we will provide further information if this changes for any reason.
If you have any further concerns,please don't hesitate to lodge a ticket. Please be advised,however,that we are experiencing an abnormally high volume of ticket enquires,and some delays may be expected.
We wish you the highest safety if you happen to be in one of the troubled zones.
Dedicated Servers Data Centre Operations