Telstra Strike Again

me: yes hello id like to get someone to fix the phone line, it is cracking really badly and lots of static

telstra: hmmm, i can hear you fine here, it must be your equipment

me: o rly? i doubt that

telstra: i'll just run some line tests

*2 mins later*

telstra: nope, all tests are fine - it must be your equipment. i'd say its your foxtel box

me: we have austar cable, it doesnt effect the phone line

telstra: oh, well it must be your home security system

me: nope, dont have one of those

telstra: caller id box?

me: nope

telstra: answering machine?

me: nope

telstra: oh well it must be your cordless phone, try using your telstra rented phone

me: but the cordless was bought from the telstra shop

telstra: unfortunately, we can only help if you are using the telstra phone provided with the line rental

me: ok then

*unlugs cordless phone and uses crappy corded telstra touch phone*

me: nope, still static and crackling

telstra: hmmm, it must be that you have more than one phone line outlet, run an isolation test and unplug everything except for this phone, even the adsl line filters

me: have already done this...twice.

telstra: oh well lets just try it again

me: but if i unplug the line filter, i wont be able to use the phone

telstra: oh, ok just unplug everything except for this phone and its line filter

*unplugs everything - router, line filters, 2nd phone*

me: nope still static and crackling, and its causing the adsl connection to drop out frequently

telstra: well it has to be something on your end to do with your equipment. we will run some more tests and get back to you.

*a week later*

telstra: we can send someone out, but not until tuesday
(come tuesday this is will be nearly 2 weeks of this problem)
oh and its going to cost you 88 dollars if its an issue with your equipment

me: gee thanks.

so here i am, my adsl connection dropping out every few minutes, and the phone next to impossible to use due to the ear piercing crackling and static

oh we can come out till tuesday

ooh goodie

Gotta love telstra and there " it must be your problem " attitude

Telstra reminds me of WoW <GM>'s, "It must be your UI" kinda thing, maybe their working together o_O

Quote from NewbiTLorD;298229:
Telstra reminds me of WoW <GM>'s, "It must be your UI" kinda thing, maybe their working together o_O

How true. Even with a vinala interface they still try blame "addons".... ****ers

Telstra did this exact same thing to me exact same problem, exact same response. Until I told them i had cut the incoming line to my house and used a buttphone to determine it was definately downstream of my house. They had someone there the next day.

Quote from Lothar;298234:
How true. Even with a vinala interface they still try blame "addons".... ****ers

that vinala interface is known to be troublesome, i suggest removing it and running plain old vanilla interface.

wow + telstra...... fun for the whole famaly :P

"The WOW starts.....now?"

mepm, i used to get that sort of issue all the time when i lived in durack.. ****ing cables laid through swamp mate, that's your problem! had to go through the same shit with telstra every time, even though my service history should've been visible to the dunce on the phone... after the 5th occurance, you'd think they'd just send the ****ing tech without bothering with questions and unpluggery.

Ive taken to telling telstra what *I* think the problem is and telling them I dont care about their opinion they can go look into what I think. 9 times out of 10 its fixed within 24 hours.

hey matt, i was having same problem as you i reported to fault on the 10th and since then my adsl connections been fine and so has my phone

FFS, its because of the build up of water in the pit box out the front and also the fact it hasnt rained in what 4 day ?

sigh now i have to ring back internode technical support and tell them its probably because of the rain and this happens all the ****ing time.

Yo mepm. I work for Tesltra, though not in the faults department, ( i work connections/disconnections) but that definately sounds like a problem in your pit, it's does sound like cabling has either come loose somewhere or even possible flooding. regardless you should be able to request a technician to go onsite and check the lines up until your PEP (property entry point - Fence) before advising you that if additional work is required into the property and should require your approval before going ahead with addition inspections. Next time you call up just tell the faults department you've gone through "Move.com" and tell them that i've sent you through saying that all your account details are fine and you require a tech to go onsite (PM me for my employee details). Hell, if ya wish, PM your details (Name/DOB/PH#/Problem) and i'll call them myself next time im able to at work and see bout getting it fast tracked for ya.

Cyphix you are a champ

Quote from CyphiX;298322:
Yo mepm. I work for Tesltra, though not in the faults department, ( i work connections/disconnections) but that definately sounds like a problem in your pit, it's does sound like cabling has either come loose somewhere or even possible flooding. regardless you should be able to request a technician to go onsite and check the lines up until your PEP (property entry point - Fence) before advising you that if additional work is required into the property and should require your approval before going ahead with addition inspections. Next time you call up just tell the faults department you've gone through "Move.com" and tell them that i've sent you through saying that all your account details are fine and you require a tech to go onsite (PM me for my employee details). Hell, if ya wish, PM your details (Name/DOB/PH#/Problem) and i'll call them myself next time im able to at work and see bout getting it fast tracked for ya.

cheers man, they are here 2moro morning anyways - but this is a regular issue happens every year due to the wet (something they just cant seem to grasp) next time it happens ill know who to msg - again thanks man

alternatively... go fill the pit with selley's No More Gaps.. that'll **** 'em =)

guess what :D it rained today and guess what

My ****ING LINE HAS DONE IT AGAIN, adsl loses sync and you have to restart the modem.

lol aegis that shit does weird things to canetoads.

I ALSO HAVE to restart my modem - i thought it was a fault with my modem - it seems where there is lightning round....

wouldn't this be my modem in this case?

Quote from Minorci;298324:
Cyphix you are a champ

Just don't piss me off or you'll wonder when people call your number it'll get redirected to itself creating an endless loop or ringing torture!!!!!!

CyphiX in Darwin?

I told memph about checking his phone sockets for corrosion or loose wire etc...

I would of gone out to help him today but well.... I was really busy... the only other thing would of been the box on the outside of the house... I can't actually get into the pit.. Well .. not allowed to anyway. But I wanted to help but couldn't too busy.

Quote from Ph3n0m3n0n;298350:
I can't actually get into the pit.. Well .. not allowed to anyway. But I wanted to help but couldn't too busy.
dont lie, we all know its because u wouldnt fit :P

I want you craig, I need you, I want to have your babies.
2m girl eat your heart out... ha 3m bud-ddyyy....

it seems my connection is solid agaiin "SIGH" wtf is with this shit, really giving me the crappers

i had the same drop outs and i got telstra out and they said there was no problem with the line but low and behold it hasnt done it since they where out to check it :)