I was so happy when my LCD came to my door this afternoon.
I purchased a LG –L1730S (black version).
It arrived late this afternoon and I assembled it with the step by stem instructions and all was fine till tonight.
All of a sudden a grey line showed up about a 3rd the way down from the top of the screen. It runs along the whole width of my screen and the line is about 0.5-1mm think.
At first I turned the monitor off aswell as rebooting my whole system but this line still remains.
I even re plugged the cords in again and the problem still remains.
I think it comes down to a manufacture fault unfortunately.
But if the monitor has a grey line through it, due to a faulty monitor, how the **** did you get a screen shot of it? Or is that a photoshop you did, to demonstrate what it looks like>?
Go The after sales service. that sounds like a DOA so normally that should get replaced. and not repaired. The company that you purchased it off normally replaces it for you. night i thing you got stoodged..
now that i've got that out of the way, that's a bullshit response from scorpion. as far as i know they're obligated to provide you with a replacement unit if the one they shipped you is defective out of the box. i'd write back and let them know that you ordered a product from them, and you are yet to receive a product that functions as expected, and it is on their head to provide you with the goods you paid for.
or you could ring LG on 1800 643 156 and try and sort it out that way. i don't think you should be forced to jump through hoops to get it replaced tho, simply because of laziness on behalf of scorpion.
or you could ring LG on 1800 643 156 and try and sort it out that way. i don't think you should be forced to jump through hoops to get it replaced tho, simply because of laziness on behalf of scorpion. i been on hold for 10min for the number you mentioned pala ill see what they say before going back to scorptec
omg im on the phone to some bloke that whispers and if fully hard to comprehend
after a game of 20 questions i found out that i have to get in contact with scorptec and get a DOA. which is good casue i dont want a repaired ****ed monitor but bad casue it will take like 2 more weeks to get a new one :(
ok i ring scorptec tell them them thes story and there like oo the best thing to do is ring lg LOL so i proceed to tell the bloke there i did and they said contact you guys for a DOA and he is like oo ok there is a RA form on our website fill that our and we will contact you later
Quote from Mungus: so remind us why you DIDN'T buy local? I know when I bought my LCD the difference between local and interstate + freight was $50 in favour of buying interstate
When it is the sort of money it does make a difference, if it was "0 or less I would have gotten it local.
Oo ffs this is what i get back after i put in my RA form
>Hi Craig, > >The best thing for you to do is to contact LG to find a remedy for your >problem. You can contact them on 1800 643 156. > >Best regards, > >Nick, > >Scorpion Technology Support Team
The item is DOA, it has never worked as it should, from the moment I got it. You will provide me with an RMA number, and I will send the LCD back to you You will then send me a replacement monitor, at your cost, that works, as that is what i've paid for. You will then organise with your supplier to have the faulty item credited, replaced, or repaired, I really don't care, it's not my problem.
Hay I know sometimes things are faulty heck it happens it’s just unfortunate. Its not that that I’m pissed off about. It’s the fact that they keep asking me to go back to LG when clearly its not LG's problem.
And the last e-mail he sent to me seems asif it’s a bit of a smart ass comment.
Ring them on the phone, it is a lot harder to be a smart arse to a voice instead of an email. They have been good to me when i was having some ram troubles.
Once it arrives he'll test it? that sounds like hes not going to send you a replacement... Make sure he does because its their obligation to send you working products... This is the first Scorptec bad service thing I have heard of. And here I thought that they were pretty good...
if you're going to pay that much, you might as well go to pluscorp. almost the same prices and sometimes you get OCAU discounts (and sometimes free shipping as well) on some items.
They had no problems taking back Samsung LCDs that had dead pixels (was reading some parts of a huge discussion about it on OCAU).
You send the LCD back they will test it .. they wont believe word of mouth .. This would be the same for everybody.
If they test and find a fault they will send a new one. If they dont, they will send the old one back. Chance are they may contact saying we cant fault it.
The best things to do, is contact LG and see what they can organize for you.
Best regards,
Nick,
Scorpion Technology Support Team
Was this after the 7 day return period?
My brother in law bought a Samsung 172x which had a similar problem. He drove back to CPL that afternoon (quite a drive) and after a bit of discussion and reluctance on CPL's behalf, they tested the faulty panel on the spot to which, they replaced with new, fully functioning 172x.
If I were buying a flat panel from interstate, I'd get them to test it for defects. My LCD made the trip back to Darwin from Melbourne without developing any dead pixels. I think I'd go nuts if I had a stuck pixel.