telstra

i have been trying to get an adsl service connected at my house for around 8 months. I live in parap on Hudson Fysh Avenue and the houses either side of me and opposite me can all recieve adsl.

I have been told that the transmission loss would be too great over my phone
line (one of many reasons). When i asked how much it would cost to have my phone line relayed, they told me it would be "0k per meter.

Is there any other way to pester tel$tra to get adsl to my house?

Thx in Adv

That is bizzare mate.

There are a few telstra employees that visit this site.

Hopefully one of them can help you a bit.

Ring Teltra Country Wide on 1800 687 829 ask for Stuart. Explain your dilemma and if anything can be done this nice helpful chap will find out.

If that doesnt help, ring them at least twice a week and ask when it will be done. After months about 3 months they will shudder at the sound of your voice and will do anything to get you off their backs include laying new cable.

alternatively, tell claire martin you cant get ADSL in parap - you'll be on an OC24 in no time

You wont need the line relayed and "0k a meter is bullshit.

Telstra has to provide service for everyone in australia and it has to work.

If there is a fault on your line that is causing loss then they should fix it.

If you PM me your home number I can find out more about it for you and let you know.

getting sorted now dude, im finding out more about it now.

thanks mate

Theres no reason i can think of why you would be denied ADSL. I just took the RIM out of that area about 3 months ago... so you can get adsl.... you already have a copper line to your house obviously and thats the same line we use to put the ADSL over....

So I have no idea why they're doing that to you if other people in your area can get it.... call Telstra country wide like Sponge said, if they still cant help tell them you are going to complain about it to the Telstra 'Ohmbudsman' (sp?) and they'll act on it then.

I know there are line available in that area so im stumped.

I'll still try find out more for you.

Hey Ph3n, what can you do about getting the RCM near my house at Howard Springs bulldozed and replaced sometimes soon??

mate seriously ring Stuart at Country Wide. He will chase it up for you

Unfortunately jabsy ... nothing :P

Quote from SpongeBobSquarePants;299216:
mate seriously ring Stuart at Country Wide. He will chase it up for you

Yeah I did. His answer was that there was nothing they would do as it would cost too much....

Quote from Ph3n0m3n0n;299220:
Unfortunately jabsy ... nothing :P

Yeah thanks anyway, I already knew.... :(

Apparently it would cost tens of thousands to do, and if I remember correctly over a hundred grand. I dont know if this was correct or not as I have no idea of the actual costings of these things. It just sucks being one of only about two streets in Howard Springs that is unable to access ADSL. Meanwhile the govt continues to shell out $3000 per house to install a crappy vsat on each roof.

You dont know if Long Line ADSL will work if I'm connected to an RCM do you??? I could easily get the 4 connections required to have one fitted if it does.

Is has to have the adsl cards in it.... as far as i know it only has POTS and ISDN.... I'll look into it... PM me your street and number.

Im not saying i'll be able to help much but there are things they wont tell you.

jason get abit of chain go around the box and connect it to your car and Pull it out of the ground. they might upgrade it if its damaged lol

Quote from Korny;299245:
jason get abit of chain go around the box and connect it to your car and Pull it out of the ground. they might upgrade it if its damaged lol

I second the notion and get some recordings of it for all to see.

Thanks Phen for chasing this up.

thanks for everyones help, i rang telstra country wide this arvo. According to Stuart, Telstra are in the process of moving the town exchange from Smith st to Daly st.. However parap is one of the suburbs that haven't been moved across to this new exchange as of yet, hopefully its soon though!

No prob I don't mind helping.

Also Jabsy, the long line adsl doesn't work over the RCM, sorry dude so far theres no chance :(

Moving the Exchange?

How the hell could they do that?

We're constantly building more and more racks in there everyday...
We just finished the 3G room.

Why would they move it now...

If they do I hope theres a lift instead of stairs this time haha :P

Quote from Ph3n0m3n0n;299387:
Also Jabsy, the long line adsl doesn't work over the RCM, sorry dude so far theres no chance :(

Bummer..... Even if I took Korny's advice (and aprt from the obvious litigation that would follow) there'd only be another RCM in it's place anyhow...

Thanks for chasing it up anyways.

You can do what Spongey said and call everyday for as long as you can and ask for it.... and then get as many people in the area on the same RCM and get them to sign a partition or something saying they want ADSL and they dont want to be singled out because everywhere else can get it.... "Upgrade the RCM!"

BTW You CAN get ADSL off a RIM... IF it has the equipment in it.

Quote from Ph3n0m3n0n;299443:
You can do what Spongey said and call everyday for as long as you can and ask for it.... and then get as many people in the area on the same RCM and get them to sign a partition or something saying they want ADSL and they dont want to be singled out because everywhere else can get it.... "Upgrade the RCM!"

Yeah that's my next step.. It's just finding the time for the walk up and down the street to annoy the neighbours...

Quote from Ph3n0m3n0n;299443:
BTW You CAN get ADSL off a RIM... IF it has the equipment in it.

The rim around the corner is adsl-enabled, there was talk about running a cable from it to my cabinet but that got kyboshed as well. Something to do with a costs estimate of "50k.

I call shenanigans.

ask them to put you on the RIM and take you off the RCM then.

Quote from Ph3n0m3n0n;299481:
ask them to put you on the RIM and take you off the RCM then.

Is that a possibility??? I asked about transposition in the past, they told me it wasn't possible. My understanding is that theres no cabling in place to make it doable.

There sure is, just has to be a free pair on in the rim.

I've had jobs where i've had to put someone onto another rim. Just makes things confusing for us later on... but we can.