Those who have me added to their Facebook pages, may have seen my update today venting frustration at EA for their lack of online customer support.
The issue i was experiencing, was a complete inability to register my Battlefield Vietnam CD Key on the Veterans website, which is why i resorted to their online 'live' help.
After waiting the initial 30 minute period waiting for an operator; my session was cancelled because i hadn't responded within 15 seconds. Literally. I was about to hit enter after typing a long rant at them when they disconnected me. So i re queued and tried again, this time keeping my message short.
Below is a transcript:
Now. That's nothing to extraordinary. Except the fact that at no time was i asked for my valid Vietnam CD Key. She just 'added it' to my account. Fucking awesome.
See how you's go - you might get a similar deal :p
The issue i was experiencing, was a complete inability to register my Battlefield Vietnam CD Key on the Veterans website, which is why i resorted to their online 'live' help.
After waiting the initial 30 minute period waiting for an operator; my session was cancelled because i hadn't responded within 15 seconds. Literally. I was about to hit enter after typing a long rant at them when they disconnected me. So i re queued and tried again, this time keeping my message short.
Below is a transcript:
EARep Scarlett: Hi, my name is EARep Scarlett. How may I help you?
: Hello
: I am having problems when attempting to use my Battlefield Vietnam CD Key on the EA Veterans website
: It is telling me the key has already been claimed
EARep Scarlett has disconnected.
EARep Scarlett has joined the chat.
EARep Scarlett: Hi, my name is EARep Scarlett. How may I help you?
: I am having problems when attempting to use my Battlefield Vietnam CD Key on the EA Veterans website
EARep Scarlett has disconnected.
Lisa has joined the chat.
Lisa: Hi, my name is Lisa. How may I help you?
: Hi
: I am having problems with my Vietnam CD Key on the Veterans website
: its telling me the key has already been claimed
: and i also keep getting re queued on this chat thing for some reason.
Lisa: Well, Can you please specify the name of the game that you want to entitle?
: Battlefield: Vietnam
: and the website im trying to register it on is Battlefield Veterans
Lisa: Please provide me your EA account name.
: xxxxxxx
Lisa: Thank you for providing me the information. Let me check your account.
Lisa: Well, Thanks for your patience.
: no probs
Lisa: I have added Veteran Status to the email address you specified on your request. If you visit the Battlefield Veteran website again, you should see a correct list of games.
: ok i will take a quick look now.
: ah yes - its showing up now!
: Thanks much
: Hello
: I am having problems when attempting to use my Battlefield Vietnam CD Key on the EA Veterans website
: It is telling me the key has already been claimed
EARep Scarlett has disconnected.
EARep Scarlett has joined the chat.
EARep Scarlett: Hi, my name is EARep Scarlett. How may I help you?
: I am having problems when attempting to use my Battlefield Vietnam CD Key on the EA Veterans website
EARep Scarlett has disconnected.
Lisa has joined the chat.
Lisa: Hi, my name is Lisa. How may I help you?
: Hi
: I am having problems with my Vietnam CD Key on the Veterans website
: its telling me the key has already been claimed
: and i also keep getting re queued on this chat thing for some reason.
Lisa: Well, Can you please specify the name of the game that you want to entitle?
: Battlefield: Vietnam
: and the website im trying to register it on is Battlefield Veterans
Lisa: Please provide me your EA account name.
: xxxxxxx
Lisa: Thank you for providing me the information. Let me check your account.
Lisa: Well, Thanks for your patience.
: no probs
Lisa: I have added Veteran Status to the email address you specified on your request. If you visit the Battlefield Veteran website again, you should see a correct list of games.
: ok i will take a quick look now.
: ah yes - its showing up now!
: Thanks much
See how you's go - you might get a similar deal :p
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