true blue computers

ok does any one kno where i can go to complain about a local business, this bloke has given me nothing but trouble and recently i have found out the some how when he "cleaned" my cpu hsf he some how ****ed it and my cpu is idiling at about 70 degrees and my fan is doing 1000rpm less. this may not seem that big a deal but i have also had a new 200gig hdd die in a mater of days and a dfi mother board not set up properly and it died in about 1/2 an hour or so, so im a bit pissed off with his shit, and looking to put in a complaint some. also if you kno any one buying or thinking of buying a computer tell them not to go to a place called true blue computers

ACCC

You need to understand that being a reseller that they order parts so if they fail it may not be there fault.

Keeping the recipt and going back they should just replace it.

Have you gone through all the channels before taking it further??

well the hdd i have siting in the car at uni right now cause he reckons seagae wouldnt accept it back from him and they wanted him to send it to omega or something and the mobo is in japan somewhere atm i think. but he keeps saying that he didnt do anything to the fan and he had a go at me when i told him a want him to replace the fan because he ****ed it so ive done pretty much every thing i want to do before this stage

ring any bells?

http://www.gamers-underground.com/forum/showthread.php?t=17041

:P

yeah hes an idiot dont bother with him

Seagate Hdd's have a 5 yr warranty.
http://www.seagate.com/support/service/warranty.html

He should take it back if it is defective.

yeah i think he tried to send it straight back to seagate but they wouldnt accept it from him cause he bought it through omega and omega wouldnt accept it off him or some shit like that he said

and you tried to promote his busniess
hahaha

yeah that was before he ****ed me around

Im pretty sure he has a legal obligation to honour the warranty.

sodomise his cat and hang his dog gutted from his car window as an offering to the wrath god..... :p

Now now...dont go hurting any animals for my sake :p

Quote from close001:
yeah i think he tried to send it straight back to seagate but they wouldnt accept it from him cause he bought it through omega and omega wouldnt accept it off him or some shit like that he said

im sure if you talk nicely and explain the situation, not sure if u have noticed there are 3 people from Omega that frequent these fourms every day.

Short of that He HAS to honour the warranty. As stated by jugs seagate have 5yr warranty.

Quote from Knight Of Nih:
and you tried to promote his busniess
hahaha

Define Irony... :) :)

Quote from Burk:
Define Irony... :) :)

And now he is seeking help in a matter of being burn't.

So either provide help or dont post.

so i assume the same applies to knight's post? and the other 4 or 5 "off topic" posts in this thread.

yes it applies to all of you ..

was actually ment to have knights quote in there too.

either way, applies to everybody. Either provide help and support or leave it alone.

I don't know if the same rules apply in the NT - but this is worth looking at.
The 'Department of Fair Trading' in NSW, exists to give advice and help to sort out exactly these types of situations.

Moreinfo:
http://www.fairtrading.nsw.gov.au/shopping/refundsrepairs.html

Actually, on a quick glance, it looks like your equivalent might be:
Department of Consumer & Business Affairs
http://www.nt.gov.au/justice/graphpages/cba/conaffairs/index.shtml

yup, Consumer and Buisiness Affairs is the place to go. If you can't sort it out with him.

what a load of B>S

to all those who are reading this...peter have you told everyone how you overclock your CPU and thats why your old mother board dont work, have you also told people the truth that you nothing about computers,
STOP CAUSEING TROUBLE

He obviously went to this guy because he knew little about computers. It sounds like the guy has NFI either. If the guy can't even honour a warranty on a HDD... well.

Quote from kermit_the_frog:
...peter have you told everyone how you overclock your CPU and thats why your old mother board dont work,

ROFL - please explain how overclocking your CPU can kill your motherboard.

Oh, and to quote yourself....

Quote from kermit_the_frog:
have you also told people the truth that you nothing about computers,
STOP CAUSEING TROUBLE

And in case you haven't read the entire thread,

Quote from Unseen:
And now he is seeking help in a matter of being burn't.

So either provide help or dont post.

I realise that my post may seem a bit hypocritical considering the above, but obviously the point has to be made again.

LOL How did Xaine get pulled into this? :)

I've known Xaine for about 6 years....he knows his shit :)

FYI this is how warranty works with HDD's in most cases.

The reseller is responsible for the first 12 months, if it fails he should chase it up and send it off and do all the paperwork.

After 12 months it basically becomes the owners responsiblity.
Get your receipt and pack it off to Seagate yourself, they have offices in Aus.

Right or wrong this is basically how things work and most companies do it the same.

And you can only damage your mainboard by overclocking if the CPU goes and then the mainboard can possible get damaged.
:)

bs pete

well of course the guy will honour the hdd warranty if he drops it off he will send it away as he has spoken to the company and they will send it off and check the hdd out.
and he went to the guy cause the parts where cheap and probably bcause he peter knows nothing about computer, but still tries to make out he knows it all cause he got shown how to do everything by billy (bits and bytes) now (leading edge) point being if he wants warrant on hdd he knows where to drop it off, if he wants to go to fair trading he can if he wants no problems here.
just stop slandering a N.T company

Ive known Billy for 12 years man...

Xaine knows a lot more than him .

Dunno what your beef is with Xaine but stop slandering a nice guy please.

Tell Billy Scott says hi :)

Kermit, why did you bring Xaine into this? I thought it was close001 that made the post...are they related..I must be missing something.

Quote from "Kermit is trolling":
just stop slandering a N.T company

He's giving his opinion, due to his experiences, on the company. Feedback for the rest of us. Slander, bs. Sounds like you're involved in this business in another way besides being a customer/concerned consumer.

LOL what have I missed??????

whoops, was supposed to quote Kermit's post.

coco, I think peter is close001... unless I'm mistaken.

So Xaine = Close001?

whoa, no. Peter = Xaine.

but peter could be close001's name as well.

Then im horribly confused right now :)

Kermit the Peter im referring too is Xaine :)

If you are talking about close01 then I have nfi who he is and billy is prob > him :)

... so it was the butler with the candlestick in the library?

Quote from CoCoBuckeTs:
Then im horribly confused right now :)

Yes you are ;) LOL Doyen!

yes peter is close oo1... i didnt mean to brinf xaine into this sorry man

my bad xaine

i would like to state i mean peter as close 001 not xaine sorry for the confusion...

Quote from kermit_the_frog:
well of course the guy will honour the hdd warranty if he drops it off he will send it away as he has spoken to the company and they will send it off and check the hdd out.

Quote from close001:
well the hdd i have siting in the car at uni right now cause he reckons seagae wouldnt accept it back from him and they wanted him to send it to omega or something

By the sounds of it he has tried to take it back .. and again brings forward the problem of resellers in the NT.

Myself about to join again to be one, 12months is the store warranty. 4years after that direct with the manafacturer

As far as bashing down on an NT company. Its his thoughts on his expierence with them. Just like some of us bash others, if you want to take note and listen then do so.

But if you think he is bs or whatever your thoughts, ignore it and non will be the wiser.

cloose 001 B.S

hello,
i have spoken to he owner of True Blue Computers,
he has asked that can everyone keep to them selves as its between close 001 and True Blue Computers. this has nothing to do with OMEGA, so do not disrespect either of the companies.

close 001 has not told the full story just his side, the owner of True Blue Computers doesn't want to go into detail but he would like to say
"close 001 had purchased a 200gb hdd and a dfi lan party board the owner of true blue computers had put the new hdd and the motherboard into the computer case and wired both components, and cleaned the heat sink and the fan as it had dust and dirt stuck to both the cpu heatink and fan, so he cleaned the heat sink and the fan as it was duty of care. ( both are 4years old or so) they had both worked until close 001 went home and over clocked his cpu.
close 001 says the motherboard worked for 30minutes ( but then said that he had the pc going all night) so i dont know what is a lie and truth there.
but true blue computers tested the motherbaord after being installed and work 100%.

the matter with the hdd, he can give the hdd back to true blue computers and he can give it to his supplier and they will test it free of charge if there are errors they will send off if to seagate but if there are no errors they will give back to true blue computers and they will give back to close 001.

i recieved my info as i called true blue computers.

so, now.. you, on behalf of the company are able to obtain details of close001's problem over the phone? wtf? how's that not a privacy breach?

Kermit,

You are missing the point. Wether that is the case, close001 is just passing on his view of what he believes happened and the service recieved from TBC.

It is the same as if I went to Harvey Norman and then bashed them down here.

He has a right to put forward his views and opinions. and has asked a question about what he can do about it, and we have replied.

Now on the matter of who is right/wrong in this matter, that is up to us the readers to either take the advice of 001 or ignore it. Thats for us to decide.

so what is it ok to bag a computer company doing the right thing and what its ok for a customer for baing a spolit little brat come man see the light....
and i know the details cause im the son of the owner DUH!!!!!

Ok, this thread has gone on quite long enough. Let me first mention that yes, I work for Omega, more specifically, I deal with ALL warranty claims arising from stock sold from the Darwin branch.

Further to that, I refuse to be drawn in on any particular case, such as this one, so the following comments are a general guide only.

How to RA your hard drive:

1) Make damn sure you think it really is broken.
2) Call the place of purchase to inform them you think it is broken.
3) Your retailer should accept the drive, and do whatever testing they do on the drive
4) If the drive is not faulty, they will return it, and have the option of charging you for the time spent.
5) If they think the drive is faulty, they return it to their supplier, who at their discretion, replace immediately, or return it to manufacturer.
6) If a drive, or any piece of hardware is returned to me, and I find it is not faulty, you can be damn sure i will apply a no fault found fee, as it wastes a good portion of my time, and that fee will be passed right back down the chain to the end user.

That's how warranty works, if its broken, it gets replaced/repaired. If it isn't, you pay for wasting peoples time.

Now I must again state that I have no comment at all about this specific scenario, please don't ask me for any information about this particular case, i'm only posting this because our company name was mentioned.

I'll be happy to answer general warranty related questions, but that's as far as it goes.

He could be the worst customer in the world.

As far as I am concered I am taking it like a grain of salt. Previous threads and comments brought myself to this conclusion.

But who am I or you to say what he can and cannot say about the company. He had bad dealings there in his eyes and putting his point across. THAT is all he is doing.

He wanted to know how to take this further, whether he does or doesnt not is his choice.

And as far as the mind reading of knowing you were the son, well we wont go there on that one.

I think we should lock it Paladin.

Both sides have said their piece.

I wish people would announce their interest/affiliation before posting this info but it cant be helped .

Small towns being what they are.

Quote from Unseen:
Kermit,

You are missing the point. Wether that is the case, close001 is just passing on his view of what he believes happened and the service recieved from TBC.

It is the same as if I went to Harvey Norman and then bashed them down here.

He has a right to put forward his views and opinions. and has asked a question about what he can do about it, and we have replied.

Now on the matter of who is right/wrong in this matter, that is up to us the readers to either take the advice of 001 or ignore it. Thats for us to decide.

So slander is now legal in australia is it, i think not....
he can say what he likes as long as he is not slandering TBC
if close001 or anyone here does slander the matter will be taken care of.

close 001 was at my residence yesterday and because he asked my father (owner of TBC) to replace a heatsink and fan that my father cleaned because of duty of care, my father said no i would not replace it as he had brought the product from bits and bytes not TBC and had put the heatsink and fan onto hils old motherboard and fried the heatsink and fan due to unknown reasons. TBC is not at fault... jus because TBC would not replace something that wasn't their problem.

Doyen's right. How the **** did you get private details regarding close001's issue with the company? Something's screwed up right there.

Also, why are you so defensive regarding TBC?

EDIT: The truth is revealed.

Slander: False and defamatory spoken words tending to harm another's reputation, business, or means of livelihood. Slanderis spoken defamation; libel is published.

If they are not false claims, then it is not slander. Personally, I'm tending more towards believing the guy that has been burnt rather than the son of the guy doing the burning.

read above seqo.. he is the owners son.

Coco is right, This has dragged out .. both parties have said there piece