Telstra :)

Here is something which may be actually good...

Dear Telstra BigPond broadband ADSL member,

Telstra is pleased to inform you that we will be introducing the Telstra
BigPond broadband ADSL Customer Service Level Guarantee to take effect from
July 1, 2002.

The guarantee means that once introduced, if the availability of your
Telstra BigPond broadband ADSL network falls below 99 percent in any month,
you will automatically receive a rebate on your monthly subscription fee in
the following month's bill. Telstra will define network availability in
the updated terms and conditions.

The guarantee will operate in three tiers:
· monthly ADSL network availability below 99 percent but equal to or
greater than 97 percent entitles you to a 10 percent rebate on your monthly
subscription fee.
· monthly ADSL network availability below 97 percent but equal to or
greater than 94 percent entitles you to a 20 percent rebate on your monthly
subscription fee.
· monthly ADSL network availability below 94 percent entitles you to a 50
percent rebate on your monthly subscription fee.

Telstra does not require that you be actually inconvenienced by the
non-availability of the ADSL network for you to receive a rebate under the
Guarantee. Nor do we require that you report an outage to claim a rebate.
Further, this Guarantee is in addition to your existing customer rights.

Prior to the commencement of the Guarantee on 1 July, Telstra will provide
further details relating to how it will measure ADSL network availability
and the exclusions from the Guarantee. For example, the Guarantee relates
to ADSL network connectivity. It will not cover non-availability due to
scheduled upgrades or problems with modems, the copper network or slow
connections. The Guarantee will also not cover the availability of
applications and services provided by Telstra BigPond such as mail,
web-hosting, third party content, the usage meter or surfing.

For more information about this guarantee, please visit the Telstra BigPond
broadband web site at:
www.bigpond.com/broadband/products/adsl/sla

While the guarantee threshold is at 99 percent availability, Telstra does
not view 99 percent as a target network availability level. The
improvement of the Telstra BigPond ADSL network is still a high priority
within Telstra and we are working to consistently provide greater than 99
percent network availability to all customers.

We trust this initiative further improves your broadband experience and we
thank you for your continued support of Telstra BigPond.

Kind Regards,

The Telstra BigPond Team

_________________________
Please do not reply directly to this e-mail as it has been sent from an
unattended mailbox. Further information can be found at:
www.bigpond.com/broadband/products/adsl/sla
(TM) Trademark of Telstra Corporation Limited ABN 33 051 775 556

Although they pretty much cover themselves...
Quote:
It will not cover non-availability due to
scheduled upgrades or problems with modems, the copper network or slow
connections. The Guarantee will also not cover the availability of
applications and services provided by Telstra BigPond such as mail,
web-hosting, third party content, the usage meter or surfing.

So if something goes wrong "Oh we were upgrading."

I don't think telstra has thought this one through.

As an adsl customer in Darwin I will be expecting a refund on each month due to continuos system failures.

Wait thats a good thing. Keep up the good work telstra.

:lol:

Quote:
Whirlpool.net.au:
Weekend of problems for Telstra broadband

A fibre optic cable feeding Bigpond Broadband users in Melbourne has been cut, affecting a large number of customers.

Telstra claims to have fixed its severed fibre in Melbourne, but now says it is having problems in QLD. Looks like it might be 'one of those weekends'. It will be interesting to see if Telstra's rebate scheme actually benefits anyone during this weekend's outages.

Whirlpool reader David Floyd has written to point out that since Telstra's rebate scheme doesn't start until next month, it obviously doesn't apply to this weekend's outages.

Still not that big a deal, they have always done everything they could to avoid stuff they didnt like. As Minorci said, they will just blame it on something that prevents them from having to pay up. Also looks like they arent gonna pay up if their dumb enough to delete your web space or your mailbox. Sounds very much like their continuing their half arsed approach to customer service, just as Optus has begun to follow :(

I just want to get adsl :(

Dude adsl sucks :(

korny - as compared to what? south korean SDSL? american cable?

as compared to dial up, adsl, even shitty telstra adsl is much better than the standard of dial up....

think please...

lol Seqo - your kidding right? Korny hasn't had an original thought in his life :roll: :wink: