So people to time send of your helpdesk tickets in, and hope it doesn't take to long for Telstra to get the back haul to go in the right direction.
Pinging games.internode.on.net [203.26.94.189] with 32 bytes of data:
Reply from 203.26.94.189: bytes=32 time=94ms TTL=61 Reply from 203.26.94.189: bytes=32 time=94ms TTL=61 Reply from 203.26.94.189: bytes=32 time=94ms TTL=61 Reply from 203.26.94.189: bytes=32 time=94ms TTL=61
Ping statistics for 203.26.94.189: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 94ms, Maximum = 94ms, Average = 94ms
while we're on the topic of dodgy net connections, can someone on node do a tracert to a GA IP, eg 139.134.253.29
Tracing route to 139.134.253.29 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.0.1 2 86 ms 87 ms 89 ms lns1.Adelaide.netspace.net.au [203.17.101.70] 3 88 ms 91 ms 89 ms core1-fastether-0-0-12.Adelaide.netspace.net.au [203.17.102.20] 4 88 ms 89 ms 91 ms fastethernet2-0-15.cor2.ade.connect.com.au [203.63.126.30] 5 248 ms 360 ms 275 ms fastethernet6-0-0.bdr1.ade.connect.com.au [203.63.113.78] 6 90 ms 90 ms 90 ms ge-1-0-1.dst2.ade.connect.com.au [210.8.107.18] 7 91 ms 90 ms 89 ms so-2-0-1.cre1.stc.connect.com.au [202.10.0.159] 8 92 ms 90 ms 89 ms so-2-0-2.cre1.ade.connect.com.au [202.10.0.70] 9 153 ms 106 ms 104 ms as2.cre1.mel.connect.com.au [202.10.0.224] 10 117 ms 120 ms 124 ms so-2-0-3.cre1.syd.connect.com.au [202.10.0.39] 11 120 ms 120 ms 119 ms pos4-0-0.bdr3.hay.connect.com.au [202.10.4.24] 12 134 ms 121 ms 121 ms POS2-0.ken22.Sydney.telstra.net [139.130.4.249] 13 120 ms 120 ms 118 ms 10GigabitEthernet15-0.ken-core4.Sydney.telstra.net [203.50.20.1] 14 119 ms 119 ms 117 ms Pos-Channel1.exi-core1.Melbourne.telstra.net [203.50.6.154] 15 120 ms 118 ms 120 ms GigabitEthernet2-7.exi1.Melbourne.telstra.net [203.50.77.14] 16 120 ms 118 ms 118 ms exhi12-si-r01 [139.130.193.206] 17 119 ms 118 ms 118 ms 192.148.152.14 18 116 ms 122 ms 118 ms 202.12.147.162 19 117 ms 119 ms 118 ms 139.134.253.29
Data going from adl to melb to syd then back to melb :( bout 30ms more = annoying. I'm with netspace just wondering if u nodians have same issue. Support request RE: ping times has been logged.
traceroute to corp.internode.on.net (203.16.214.17), 30 hops max, 40 byte packets 1 SpeedTouch (10.0.0.138) 1.557 ms 1.031 ms 0.986 ms 2 loop0.lns1.adl2.internode.on.net (203.16.215.223) 89.358 ms 88.420 ms 89.088 ms 3 gi0-2-8.cor1.adl2.internode.on.net (203.16.212.161) 91.188 ms 91.798 ms 90.695 ms 4 gi0-1.cor2.adl2.internode.on.net (203.16.212.152) 89.078 ms 87.933 ms 94.700 ms 5 corp.internode.on.net (203.16.214.17) 90.454 ms 98.045 ms 91.577 ms
Quote from addas: someone on node plz refer to my first post, might convince me to change to node. Quote: Tracing route to 139.134.253.29 over a maximum of 30 hops
1 <10 ms <10 ms <10 ms 192.168.1.1 2 78 ms 94 ms 94 ms loop0.lns2.adl2.internode.on.net [203.16.215.224] 3 94 ms 94 ms 94 ms gi0-2-8.cor1.adl2.internode.on.net [203.16.212.161] 4 93 ms 94 ms 94 ms gi0-0.bdr1.adl2.agile.on.net [203.16.212.150] 5 109 ms 125 ms 125 ms GigabitEthernet4-2.way18.Adelaide.telstra.net [139.130.66.1] 6 109 ms 125 ms 125 ms GigabitEthernet1-1.way-core4.Adelaide.telstra.net [203.50.116.121] 7 125 ms 109 ms 125 ms Pos5-0.exi-core1.Melbourne.telstra.net[203.50.6.161] 8 125 ms 109 ms 125 ms GigabitEthernet2-5.exi1.Melbourne.telstra.net [203.50.77.18] 9 109 ms 125 ms 109 ms exhi12-si-r01 [139.130.193.206] 10 125 ms 125 ms 110 ms 192.148.152.14 11 109 ms 125 ms 125 ms 202.12.147.162 12 125 ms 110 ms 125 ms 139.134.253.29
Trace complete. Mind you this is with the latency screwed, take off about 45ms for final result
Service Disruption Start: Thursday, 25 November 2004 1:00:00 AM Service Disruption End(estimated): Thursday, 25 November 2004 6:00:00 AM Last Updated: Wednesday, 24 November 2004 6:00:00 PM Customer Impact: Due to an upgrade Broadband ADSL SA/NT customers MAY experience 30-minute full service outage.
C:\Documents and Settings\Soloman>ping www.internode.on.net
Pinging www.internode.on.net [203.16.214.17] with 32 bytes of data:
Reply from 203.16.214.17: bytes=32 time=46ms TTL=61 Reply from 203.16.214.17: bytes=32 time=47ms TTL=61 Reply from 203.16.214.17: bytes=32 time=47ms TTL=61 Reply from 203.16.214.17: bytes=32 time=46ms TTL=61
Ping statistics for 203.16.214.17: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 46ms, Maximum = 47ms, Average = 46ms
I sent a iiNet a technical support email giving them my tracert to their server and asked only for them to take the issue up with Telstra, this is the response i gave them. The URL i gave them was supposed to be for this thread but for some reason 3D got added into the URL.
Hello Steve,
Thanks for your email.
The URL you've included does not appear to be related at all. On top of this, pings are of the lowest priority and while they may not be low sometimes, there may not actually be an issue. To this end we need you to test the speed of the connection downloading this 'http://ftp.iinet.net.au/adsl.test' while nothing else is using the connection.
If you can provide the results for the above we will see what needs to be done.
Kind Regards Michael Collard
Since I am currently in a shitty mood already, I sent them an abusive email back. iiNet have no care in the world for Darwin residents. I don't recomend them to anyone in Darwin!! This is the second time I have had a similar email back regarding this problem.
heya Longtom... im with iinet and my pings are fine.
But i get a lower ping to internode than i do to iinet >< neways... agree with Longtom... my experience: Rang up iinet concerning why i couldnt connect to the internet.. THe guy said whats ure username.. Phoenix. and where do you live? To which I replied: I live in Darwin.. long silence... Are you sure you live in Darwin?? Ummm yeah.. and you sure you are with iinet?? Umm yeah, i've been with you for like 2 months now... Oh ok.. its just we dont have ADSL in darwin yet... well obviously you do coz IM WITH IINET!! He replies... okay just have to check something.. 2 mins later he comes back and says.. oh it looks like we do have ADSL in Darwin.. and i proceded to find out why i couildnt connect only to find ou t it was on the old credit card which had expired..
anyways.... Their PHONE SUPPORT didnt even know there was ADSL in Darwin...
The only problem I have withh iiNet is the support. But that is a big problem. Support is one of the most important services for an ISP especially in Darwin. here is my ping to iiNet: C:\Documents and Settings\Steve>ping www.iinet.net.au
Pinging www.iinet.net.au [203.59.24.221] with 32 bytes of data:
Reply from 203.59.24.221: bytes=32 time=125ms TTL=56 Reply from 203.59.24.221: bytes=32 time=123ms TTL=56 Reply from 203.59.24.221: bytes=32 time=123ms TTL=56 Reply from 203.59.24.221: bytes=32 time=123ms TTL=56
Ping statistics for 203.59.24.221: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 123ms, Maximum = 125ms, Average = 123ms
So is everyone still getting this latency problem, or is it only some? This is really shitting me. The problem has been ruining my Halo 2 experience :)
Anyone interested in making a collective appeal to our local "member" and to the telecommunications authority please post below and we might be able to organise a collective complaint with more strength than all our individual ones. I know fighting telstra is like pushing shit up hill, but even shit crumbles eventually.
Quote from CaptWoody: So is everyone still getting this latency problem, or is it only some? This is really shitting me. The problem has been ruining my Halo 2 experience :)
Anyone interested in making a collective appeal to our local "member" and to the telecommunications authority please post below and we might be able to organise a collective complaint with more strength than all our individual ones. I know fighting telstra is like pushing shit up hill, but even shit crumbles eventually. What exchange are you on??
Last night we were playing and I am in palmerston and had no issues, yet those in Cas we spiking and lagging all over the place.
I'm on the Cas exchange, and although games seem to play better at night, my pings are remaining the same. 92ms to adelaide exchange.
Yep OverDrive. That looks right to me.
I mean, the information looks right, that it's happening is wrong. Did I get that right? It would be wrong of me to confuse anybody. Alright, alright. That's all. I have nothing left.
That's pathetic Longtom. Ring them, site Simon Hackett's latest rantings about why the NT is getting screwed ping-wise (on Whirlpool.net.au). Tell them to stop acting like it doesn't exist and stop treating you like you don't know what you're doing.
Also, when/if you ring, ask for this Michael Collard bloke who responded to your email. Sounds like a complete dipshit.
Yep mine fixed also. Woohoo! Just when I was about to be nasty to iiNet. Oh well, I'm sure there will be a next time...and a next....and a next..........
I hope this was aggressive enough http://forums.whirlpool.net.au/forum-replies.cfm?t=273329 Maybe someone from their "advanced technical suppport" might read it. By the way, that is where they sent me when I called them by phone. "Advanced Technical Support". Does that mean that Technical Support are just receptionists designed to waste your time?
Node have at least 7 staff that also are gaming admins, and everyday, I always ask about it while idling in #ignadmins. They can't really give much information out until Telstra reset the backhaul pathway.
I'd rather complain and get half my time with a lower ping then not complain and get NONE of my time with a decent ping. And it takes all of 2mins to do...
this post is good to find out if anyone else latency is fixed. You might know from word of mouth that everyone has a problem but as to if theirs has been fixed but yours not is another story all together. it's only natural that people are going to complain because they have a problem but to say don't come here and complain at all is silly. What if it where only internode but not the others (not likely but hey) without someone saying 'iiNet is still down what about the rest of you, stupid ghey iiNet' then internode people could be thinking that everyone has a problem when it is only them.
I'll post here what I posted in the whirlpool internode forums.
I am not the best at getting my point across and definitely not good at explaining the technical stuff, even though I understand it myself. If someone could right a good diplomatic letter about the subject, not to anyone specific, just to "Minister", and post it in this thread, I will research and post a list of Territory and Federal government email address. Each one of us can then just copy and paste the letter into an email, and send it to all relevant ministers and opposition members. Here's a list. If we can draft an email to this committee :-
Standing Committee on Communications, Information Technology and the Arts [email]cita.reps@aph.gov.au[/email]
[email]Jackie.Kelly.MP@aph.gov.au[/email] The Hon Jackie Kelly MP Chair [email]Julie.Owens.MP@aph.gov.au[/email] Ms Julie Owens MP Deputy Chair [email]Bronwyn.Bishop.MP@aph.gov.au[/email] The Hon Bronwyn Bishop MP [email]Peter.Garrett.MP@aph.gov.au[/email] Mr Peter Garrett MP [email]Alan.Griffin.MP@aph.gov.au[/email] Mr Alan Griffin MP [email]Michael.Johnson.MP@aph.gov.au[/email] Mr Michael Johnson MP [email]Michael.Keenan.MP@aph.gov.au[/email] Mr michael Keenan MP [email]Andrew.Laming.MP@aph.gov.au[/email] Mr Andrew Laming MP [email]John.Murphy.MP@aph.gov.au[/email] Mr John Murphy MP [email]Ken.Ticehurst.MP@aph.gov.au[/email] Mr Ken Ticehusrt MP
(www.aph.gov.au/house/com...e/cita/index.htm for information)
Then we can then send the email to them, and mark it cc to these email address
[email]M.Latham.MP@aph.gov.au[/email] Mark Latham Federal Labour Leader [email]jmacklin.mp@aph.gov.au[/email] Jenny Macklin Deputy Federal Labour Leader [email]senator.carr@aph.gov.au[/email] Kim Carr Shadow Minister for Public Administration and Open Government [email]senator.conroy@aph.gov.au[/email] Stephen Conroy Shadow Minister for Communications and Information Technology [email]senator.crossin@aph.gov.au[/email] Trish Crossin Senator for Northern Territory [email]senator.evans@aph.gov.au[/email] Chris Evans Federal Labor Leader in the Senate [email]Catherine.King.MP@aph.gov.au[/email] Catherine King Parliamentary Secretary for Regional Development (house) [email]Carmen.Lawrence.MP@aph.gov.au[/email] Carmen Lawrence National President Labour Party [email]Warren.Snowdon.MP@aph.gov.au[/email] Warren Snowdon Parliamentary Secretary for Northern Australia and Indigenous Affairs [email]Peter.Andren.MP@aph.gov.au[/email] Mr Peter Andren MP Independent [email]Bob.Katter.MP@aph.gov.au[/email] The Hon Robert Katter MP Independent [email]Tony.Windsor.MP@aph.gov.au[/email] Mr Tony Windsor MP Independent [email]David.Tollner.MP@aph.gov.au[/email] David Tollner MP CLP [email]minister@dcita.gov.au[/email] Senator The Hon Hellen Coonan, Minister for Communications, Information Technology and the Arts [email]Tony.Abbott.MP@aph.gov.au[/email] Tony Abbott Leader of the House
And then finally go to this url and send the email through there as well.
i think the prioritisation is the key here.. if it gets prioritised, we've lost our chance and wont be able to do anything.. then again maybe we sent the "company" of Telstra a letter once a week once they are privatised. :)
traceroute to games.internode.on.net (203.26.94.189), 30 hops max, 38 byte packets 1 dsl-202-173-142-97.sa.westnet.com.au (202.173.142.97) 10.838 ms 5.079 ms 21.934 ms 2 lo0.ade-lns1.sa.westnet.com.au (202.173.143.33) 61.127 ms 67.661 ms 57.631 ms 3 gi0-1.ade-core.sa.westnet.com.au (202.173.143.81) 57.927 ms 58.286 ms 61.059 ms 4 AS4739.adelaide.pipenetworks.com (218.100.3.11) 56.232 ms 60.263 ms 58.416 ms 5 gi0-1.cor1.adl2.agile.on.net (203.16.212.149) 71.986 ms 58.409 ms 62.846 ms 6 games.internode.on.net (203.26.94.189) 59.212 ms 60.135 ms 71.806 ms
rtt min/avg/max/mdev = 57.835/66.619/86.802/8.268 ms